Call Center Support

Strengthen Customer Relationships with Expert Assistance

At Markit Media, our Call Center Support services ensure that every customer interaction is handled with care, professionalism, and efficiency. Whether it’s answering inquiries, resolving issues, or supporting your sales efforts, our trained agents provide seamless support that enhances your brand’s reputation and customer satisfaction.
We integrate with your operations to offer flexible, scalable solutions that meet your unique business needs.

All Services

How Can We Help You Enhance Customer Engagement?

Inbound Call Handling

Manage incoming calls for customer inquiries, technical support, and general assistance.

Outbound Call Campaigns

Conduct telemarketing, lead generation, follow-ups, and feedback collection with outbound support.

24/7 Availability

Provide round-the-clock service to ensure customers are supported at any time, across time zones.

Multilingual Support

Offer customer assistance in multiple languages to cater to a global audience.

Performance Monitoring & Reporting

Track service quality, agent performance, and customer satisfaction with detailed reporting.

Technical Support Assistance

Provide first-level troubleshooting and technical guidance to help customers resolve product or service issues.

Sales & Lead Qualification

Support your sales team by qualifying leads, setting appointments, and nurturing prospects.

Customer Retention Programs

Execute retention strategies through proactive outreach, loyalty program support, and follow-ups.

Order Management & Fulfillment Support

Assist customers with order placements, status updates, returns, and exchanges.

Quality Assurance & SLA Adherence

Maintain service standards with call reviews, coaching, and compliance with service-level agreements.

Reliable Support for Every Call

Our Call Center Support services ensure that every customer interaction is an opportunity to strengthen relationships, resolve issues efficiently, and drive business growth.

All Services

STREAMLINE. OPTIMIZE. SCALE.

Pre-Production Services:

CUSTOMER SUPPORT

TECHNICAL SUPPORT

ORDER PROCESSING

INQUIRY HANDLING

Production Services:

LEAD GENERATION

SALES CALLS

CUSTOMER SURVEYS

APPOINTMENT SETTING

Post-Production Services:

SCALABLE SOLUTIONS

DATA SECURITY

REMOTE ACCESS

REAL-TIME ANALYTICS

Digital Marketing Services Offered

DOCUMENTARIES

Capturing real-life stories with authenticity and passion – Unveiling the power of documentaries

MOTION GRAPHICS

Transforming ideas into captivating motion graphics that breathe life into your vision

DIGITAL ADs

Unlock your brand’s potential with captivating digital ads that drive results – my expertise, your success!

Enhance Your Customer Experience with Markit Media’s Call Center Support

Customer experience is key to loyalty and growth. With Markit Media’s Call Center Support, you get a dedicated team trained to handle customer interactions with professionalism and empathy—whether it’s solving issues, closing sales, or simply answering questions.

Our flexible solutions allow you to scale support services based on your business needs, ensuring that your customers always receive prompt, reliable assistance.

Partner with Markit Media to elevate your customer service, improve satisfaction, and drive engagement through expert call center support.

Types of Industries We Have Worked With

We Are Digital Marketing Experts in the following sectors

We specialize, not generalize.

Our digital marketing expertise is tailored to sectors:

Kitchen & Home Appliances Marketing
Food Brands Marketing
Clothing Brands Marketing
Auto Parts Marketing
Political Members Marketing
Celebrities Marketing
Public Relations Marketing
Medical & Health Marketing
Technology & Gadgets Marketing
Travel & Hospitality Marketing

Industries & Niches

Wide-ranging expertise, proven success across industries.

Financial Services Marketing
Real Estate Marketing
Education Marketing
Sports & Fitness Marketing
Non-Profit Organizations Marketing
Beauty & Cosmetics Marketing
Entertainment & Media Marketing
Financial Technology (Fintech) Marketing
Home Decor & Interior Design Marketing
B2B Services Marketing

What Type of Businesses do we work with?

Small & Medium Sized Business Marketing

Startup Marketing & Launching of New Brands

Large Brands & Established Company Marketing

Connect with Markit

Need help with a project?
Let’s talk!

Get support on a large platform, flesh out your first MVP, go from concept to investment, or take your startup to the next level. Our process wraps around your unique business needs.

+923002086081

Business Process Outsourcing Services | Your Trusted BPO Company

Elevate your business operations and customer interactions with our comprehensive BPO services tailored to meet the diverse needs of modern enterprises.

Outbound & Inbound Calling: Seamless Communication Solutions

Achieve Brand Consistency Through Quality Interactions
We offer outbound and inbound calling services that are aligned with your business needs. Our outbound services encompass telemarketing, customer surveys, and appointment setting, while our inbound suite includes customer support, order processing, and efficient call routing. With a focus on high-quality interactions, we help you maintain a consistent and impactful brand voice.

Email Support: Mastering Customer Correspondence

Effortless Email Management for Enhanced Customer Loyalty
In the digital age, managing customer emails is more crucial than ever. Our trained agents are proficient in handling a myriad of email-based interactions, from product queries to customer complaints. We ensure timely and professional responses to foster customer satisfaction and build long-lasting loyalty.

Live Chat Support: Real-time Customer Engagement

24/7 Availability to Boost Conversions & User Experience
Engage your customers like never before with our 24/7 live chat support services. Catering to sales inquiries, technical issues, and general customer service, our live chat feature offers an immediate and convenient communication channel that can significantly enhance customer experience and conversion rates.

Technical Product Support: Minimizing Downtime, Maximizing Satisfaction

Round-the-Clock Expert Assistance for All Your Technical Needs
Offer your customers unmatched technical support services. From initial setups to complex troubleshooting, our skilled technicians are available 24/7 to assist with a diverse range of products and technical inquiries, ensuring an uninterrupted user experience.

Customer Relationship Management (CRM) Services: Building Lasting Relationships

Strategies Tailored to Nourish Your Customer Base
Unlock the full potential of your customer relationships with our comprehensive CRM services. From customer segmentation and interaction tracking to targeted communication strategies, our expert agents use data-driven insights to help you nurture and sustain long-lasting customer relations.

Staff Augmentation: Scalable Solutions for Dynamic Needs

Flexible Staffing Options Without the Overheads
Effortlessly scale your operations with our staff augmentation services. Whether you require seasonal agents during peak business times or specialized staff for specific projects, our qualified personnel can seamlessly integrate with your existing team, offering you the operational flexibility you need.

For more details on how our BPO services can elevate your business, contact us today.

FREQUENTLY ASKED QUESTIONS

What is BPO (Business Process Outsourcing)?

BPO, or Business Process Outsourcing, refers to the practice of contracting a team of external professionals to handle specific tasks outside of your company. This allows your core workforce to focus on their primary responsibilities, while the outsourced team takes care of specialized tasks efficiently.

How can BPO services benefit my business?

BPO services can bring significant advantages to your business. One of the main benefits is saving time and resources. Hiring and training in-house call center employees can be a time-consuming process. By outsourcing to a specialized team, you can redirect your attention to other important in-house tasks, while skilled call center agents handle customer inquiries and support effectively.

How do I get started with outsourcing my BPO requirements to Markit Media?

Getting started is simple. Fill out the sign-up form or reach out to our representative. We will then create a tailored service contract that aligns with your specific business needs. Once the contract is agreed upon and signed, we will begin training our staff according to your requirements. Finally, our dedicated team will handle your customers’ emails, calls, and chats with professionalism and expertise.

Why should I choose Markit Media for outsourcing my BPO requirements?

Outsourcing your BPO requirements to Markit Media comes with numerous benefits. You’ll experience higher cost savings and increased profitability by hiring a few resources compared to maintaining an entire in-house call center. We handle the administrative and infrastructural hassles, providing you with highly skilled professionals with significant experience. With a faster turnaround time and high-quality results, you can expect a seamless customer support experience for your business. Our call center setup ensures easy access to specific data and operational transparency, making us a reliable and efficient partner for your BPO needs. If you have any inquiries, our client engagement representatives are always available to assist you.

PARTNERS AND ASSOCIATIONS

From small beginnings to great achievements: the Markit Media story.

REALIZE YOUR SUSTAINABILITY OBJECTIVES WITH DIGITAL MARKETING.