Call Center Outsource

Connect, Engage, and Grow with Expert Support

At Markit Media, our Call Center Outsource services are designed to handle your customer interactions with professionalism and care. From managing inbound queries to outbound sales and lead generation, we provide reliable call center solutions that help you enhance customer satisfaction, drive growth, and reduce operational costs.
With flexible outsourcing options, we ensure that your brand voice remains consistent across every customer touchpoint.

All Services

How Can We Help You Strengthen Customer Communication?

Inbound Call Management

Efficiently handle inquiries, support requests, and complaints with trained customer service agents.

Outbound Telemarketing & Sales

Execute outbound campaigns to drive sales, generate leads, and reconnect with potential customers.

24/7 Call Center Support

Provide round-the-clock service across time zones to ensure your customers are always attended to.

Multilingual Call Handling

Reach global audiences with multilingual support to ensure smooth communication

Performance Tracking & Reporting

Monitor call quality, customer satisfaction, and agent performance with detailed reporting.

Customer Support & Help Desk

Offer dependable, empathetic support to solve customer problems and maintain satisfaction.

Lead Generation & Qualification

Identify and nurture potential customers through effective outbound calling strategies.

Appointment Scheduling

Manage and confirm appointments efficiently, ensuring seamless coordination with your sales teams.

Market Research & Surveys

Gather valuable customer insights and feedback through structured survey calls.

Quality Assurance & Compliance

Maintain high service standards with monitoring, coaching, and adherence to industry regulations.

Enhance Communication & Customer Experience

Our Call Center Outsource services are tailored to help your business stay connected with customers, build stronger relationships, and scale customer support without increasing overhead. We act as an extension of your brand, ensuring every call is handled with care and professionalism.

All Services

STREAMLINE. OPTIMIZE. SCALE.

Pre-Production Services:

CUSTOMER SUPPORT

TECHNICAL SUPPORT

ORDER PROCESSING

INQUIRY HANDLING

Production Services:

LEAD GENERATION

SALES CALLS

CUSTOMER SURVEYS

APPOINTMENT SETTING

Post-Production Services:

SCALABLE SOLUTIONS

DATA SECURITY

REMOTE ACCESS

REAL-TIME ANALYTICS

Digital Marketing Services Offered

DOCUMENTARIES

Capturing real-life stories with authenticity and passion – Unveiling the power of documentaries

MOTION GRAPHICS

Transforming ideas into captivating motion graphics that breathe life into your vision

DIGITAL ADs

Unlock your brand’s potential with captivating digital ads that drive results – my expertise, your success!

Strengthen Customer Connections with Markit Media’s Call Center Outsourcing

Every call is an opportunity to build trust, resolve issues, and grow your business. With Markit Media’s Call Center Outsourcing, you get a dedicated team that represents your brand, providing exceptional service across every interaction.

Whether you need 24/7 support, outbound sales, or multilingual assistance, we deliver scalable solutions that improve customer engagement and operational efficiency. Our focus on quality assurance and performance tracking ensures that your customers receive the best possible experience, every time.

Partner with Markit Media to elevate your customer communication and achieve business growth with expert call center solutions.

Types of Industries We Have Worked With

We Are Digital Marketing Experts in the following sectors

We specialize, not generalize.

Our digital marketing expertise is tailored to sectors:

Kitchen & Home Appliances Marketing
Food Brands Marketing
Clothing Brands Marketing
Auto Parts Marketing
Political Members Marketing
Celebrities Marketing
Public Relations Marketing
Medical & Health Marketing
Technology & Gadgets Marketing
Travel & Hospitality Marketing

Industries & Niches

Wide-ranging expertise, proven success across industries.

Financial Services Marketing
Real Estate Marketing
Education Marketing
Sports & Fitness Marketing
Non-Profit Organizations Marketing
Beauty & Cosmetics Marketing
Entertainment & Media Marketing
Financial Technology (Fintech) Marketing
Home Decor & Interior Design Marketing
B2B Services Marketing

What Type of Businesses do we work with?

Small & Medium Sized Business Marketing

Startup Marketing & Launching of New Brands

Large Brands & Established Company Marketing

Connect with Markit

Need help with a project?
Let’s talk!

Get support on a large platform, flesh out your first MVP, go from concept to investment, or take your startup to the next level. Our process wraps around your unique business needs.

+923002086081

Business Process Outsourcing Services | Your Trusted BPO Company

Elevate your business operations and customer interactions with our comprehensive BPO services tailored to meet the diverse needs of modern enterprises.

Outbound & Inbound Calling: Seamless Communication Solutions

Achieve Brand Consistency Through Quality Interactions
We offer outbound and inbound calling services that are aligned with your business needs. Our outbound services encompass telemarketing, customer surveys, and appointment setting, while our inbound suite includes customer support, order processing, and efficient call routing. With a focus on high-quality interactions, we help you maintain a consistent and impactful brand voice.

Email Support: Mastering Customer Correspondence

Effortless Email Management for Enhanced Customer Loyalty
In the digital age, managing customer emails is more crucial than ever. Our trained agents are proficient in handling a myriad of email-based interactions, from product queries to customer complaints. We ensure timely and professional responses to foster customer satisfaction and build long-lasting loyalty.

Live Chat Support: Real-time Customer Engagement

24/7 Availability to Boost Conversions & User Experience
Engage your customers like never before with our 24/7 live chat support services. Catering to sales inquiries, technical issues, and general customer service, our live chat feature offers an immediate and convenient communication channel that can significantly enhance customer experience and conversion rates.

Technical Product Support: Minimizing Downtime, Maximizing Satisfaction

Round-the-Clock Expert Assistance for All Your Technical Needs
Offer your customers unmatched technical support services. From initial setups to complex troubleshooting, our skilled technicians are available 24/7 to assist with a diverse range of products and technical inquiries, ensuring an uninterrupted user experience.

Customer Relationship Management (CRM) Services: Building Lasting Relationships

Strategies Tailored to Nourish Your Customer Base
Unlock the full potential of your customer relationships with our comprehensive CRM services. From customer segmentation and interaction tracking to targeted communication strategies, our expert agents use data-driven insights to help you nurture and sustain long-lasting customer relations.

Staff Augmentation: Scalable Solutions for Dynamic Needs

Flexible Staffing Options Without the Overheads
Effortlessly scale your operations with our staff augmentation services. Whether you require seasonal agents during peak business times or specialized staff for specific projects, our qualified personnel can seamlessly integrate with your existing team, offering you the operational flexibility you need.

For more details on how our BPO services can elevate your business, contact us today.

FREQUENTLY ASKED QUESTIONS

What is BPO (Business Process Outsourcing)?

BPO, or Business Process Outsourcing, refers to the practice of contracting a team of external professionals to handle specific tasks outside of your company. This allows your core workforce to focus on their primary responsibilities, while the outsourced team takes care of specialized tasks efficiently.

How can BPO services benefit my business?

BPO services can bring significant advantages to your business. One of the main benefits is saving time and resources. Hiring and training in-house call center employees can be a time-consuming process. By outsourcing to a specialized team, you can redirect your attention to other important in-house tasks, while skilled call center agents handle customer inquiries and support effectively.

How do I get started with outsourcing my BPO requirements to Markit Media?

Getting started is simple. Fill out the sign-up form or reach out to our representative. We will then create a tailored service contract that aligns with your specific business needs. Once the contract is agreed upon and signed, we will begin training our staff according to your requirements. Finally, our dedicated team will handle your customers’ emails, calls, and chats with professionalism and expertise.

Why should I choose Markit Media for outsourcing my BPO requirements?

Outsourcing your BPO requirements to Markit Media comes with numerous benefits. You’ll experience higher cost savings and increased profitability by hiring a few resources compared to maintaining an entire in-house call center. We handle the administrative and infrastructural hassles, providing you with highly skilled professionals with significant experience. With a faster turnaround time and high-quality results, you can expect a seamless customer support experience for your business. Our call center setup ensures easy access to specific data and operational transparency, making us a reliable and efficient partner for your BPO needs. If you have any inquiries, our client engagement representatives are always available to assist you.

PARTNERS AND ASSOCIATIONS

From small beginnings to great achievements: the Markit Media story.

REALIZE YOUR SUSTAINABILITY OBJECTIVES WITH DIGITAL MARKETING.