Call Center Outsourcing

Enhance Customer Connections, Drive Business Growth

At Markit Media, we provide Call Center Outsourcing solutions designed to deliver exceptional customer experiences while reducing operational costs. Whether you need inbound support, outbound telemarketing, or multichannel communication, our dedicated call center teams ensure professional and efficient service.
We handle your customer interactions with care, helping you build lasting relationships, improve satisfaction, and grow your brand.

All Services

How Can We Help You Optimize Customer Engagement?

Inbound Call Handling

Manage customer inquiries, complaints, and support requests with trained agents who prioritize customer satisfaction.

Outbound Telemarketing

Drive sales and generate leads with targeted outbound campaigns that connect with potential customers.

24/7 Customer Support

Ensure round-the-clock availability for your customers, providing seamless service across time zones.

Multichannel Communication

Engage customers through phone, email, live chat, and social media for a comprehensive support experience.

Surveys & Feedback Collection

Gather valuable insights from your customers through follow-up calls and satisfaction surveys.

Technical Support Services

Provide specialized technical assistance for your products or services, resolving issues efficiently and enhancing customer trust.

Lead Qualification & Appointment Setting

Identify qualified leads, set appointments, and ensure your sales teams focus on high-potential opportunities.

Customer Retention & Loyalty Programs

Implement proactive retention strategies through personalized customer outreach, loyalty programs, and follow-ups.

Order Management & Processing

Handle order placement, tracking, and fulfillment support to ensure a smooth customer journey.

Quality Assurance & Reporting

Maintain high service standards with performance monitoring, call reviews, and detailed reporting.

Enhanced Customer Experience

At Markit Media, our Call Center Outsourcing goes beyond answering calls—we focus on building meaningful customer relationships. Our skilled agents are trained in communication, problem-solving, and customer care, ensuring every interaction aligns with your brand values and leaves a positive impression.

All Services

STREAMLINE. OPTIMIZE. SCALE.

Pre-Production Services:

CUSTOMER SUPPORT

TECHNICAL SUPPORT

ORDER PROCESSING

INQUIRY HANDLING

Production Services:

LEAD GENERATION

SALES CALLS

CUSTOMER SURVEYS

APPOINTMENT SETTING

Post-Production Services:

SCALABLE SOLUTIONS

DATA SECURITY

REMOTE ACCESS

REAL-TIME ANALYTICS

Digital Marketing Services Offered

DOCUMENTARIES

Capturing real-life stories with authenticity and passion – Unveiling the power of documentaries

MOTION GRAPHICS

Transforming ideas into captivating motion graphics that breathe life into your vision

DIGITAL ADs

Unlock your brand’s potential with captivating digital ads that drive results – my expertise, your success!

Empower Your Customer Service with Markit Media’s Call Center Solutions

Your customers are at the heart of your business. With Markit Media’s Call Center Outsourcing, you gain a dedicated team that represents your brand professionally, handling customer interactions with care and efficiency.

From technical support and lead generation to 24/7 customer service, our scalable solutions adapt to your needs, ensuring your customers feel heard, valued, and supported at every touchpoint. We integrate seamlessly with your business operations, delivering consistent service quality and actionable insights.

Partner with Markit Media to elevate your customer engagement and grow your business through superior call center solutions.

Types of Industries We Have Worked With

We Are Digital Marketing Experts in the following sectors

We specialize, not generalize.

Our digital marketing expertise is tailored to sectors:

Kitchen & Home Appliances Marketing
Food Brands Marketing
Clothing Brands Marketing
Auto Parts Marketing
Political Members Marketing
Celebrities Marketing
Public Relations Marketing
Medical & Health Marketing
Technology & Gadgets Marketing
Travel & Hospitality Marketing

Industries & Niches

Wide-ranging expertise, proven success across industries.

Financial Services Marketing
Real Estate Marketing
Education Marketing
Sports & Fitness Marketing
Non-Profit Organizations Marketing
Beauty & Cosmetics Marketing
Entertainment & Media Marketing
Financial Technology (Fintech) Marketing
Home Decor & Interior Design Marketing
B2B Services Marketing

What Type of Businesses do we work with?

Small & Medium Sized Business Marketing

Startup Marketing & Launching of New Brands

Large Brands & Established Company Marketing

Connect with Markit

Need help with a project?
Let’s talk!

Get support on a large platform, flesh out your first MVP, go from concept to investment, or take your startup to the next level. Our process wraps around your unique business needs.

+923002086081

Business Process Outsourcing Services | Your Trusted BPO Company

Elevate your business operations and customer interactions with our comprehensive BPO services tailored to meet the diverse needs of modern enterprises.

Outbound & Inbound Calling: Seamless Communication Solutions

Achieve Brand Consistency Through Quality Interactions
We offer outbound and inbound calling services that are aligned with your business needs. Our outbound services encompass telemarketing, customer surveys, and appointment setting, while our inbound suite includes customer support, order processing, and efficient call routing. With a focus on high-quality interactions, we help you maintain a consistent and impactful brand voice.

Email Support: Mastering Customer Correspondence

Effortless Email Management for Enhanced Customer Loyalty
In the digital age, managing customer emails is more crucial than ever. Our trained agents are proficient in handling a myriad of email-based interactions, from product queries to customer complaints. We ensure timely and professional responses to foster customer satisfaction and build long-lasting loyalty.

Live Chat Support: Real-time Customer Engagement

24/7 Availability to Boost Conversions & User Experience
Engage your customers like never before with our 24/7 live chat support services. Catering to sales inquiries, technical issues, and general customer service, our live chat feature offers an immediate and convenient communication channel that can significantly enhance customer experience and conversion rates.

Technical Product Support: Minimizing Downtime, Maximizing Satisfaction

Round-the-Clock Expert Assistance for All Your Technical Needs
Offer your customers unmatched technical support services. From initial setups to complex troubleshooting, our skilled technicians are available 24/7 to assist with a diverse range of products and technical inquiries, ensuring an uninterrupted user experience.

Customer Relationship Management (CRM) Services: Building Lasting Relationships

Strategies Tailored to Nourish Your Customer Base
Unlock the full potential of your customer relationships with our comprehensive CRM services. From customer segmentation and interaction tracking to targeted communication strategies, our expert agents use data-driven insights to help you nurture and sustain long-lasting customer relations.

Staff Augmentation: Scalable Solutions for Dynamic Needs

Flexible Staffing Options Without the Overheads
Effortlessly scale your operations with our staff augmentation services. Whether you require seasonal agents during peak business times or specialized staff for specific projects, our qualified personnel can seamlessly integrate with your existing team, offering you the operational flexibility you need.

For more details on how our BPO services can elevate your business, contact us today.

FREQUENTLY ASKED QUESTIONS

What is BPO (Business Process Outsourcing)?

BPO, or Business Process Outsourcing, refers to the practice of contracting a team of external professionals to handle specific tasks outside of your company. This allows your core workforce to focus on their primary responsibilities, while the outsourced team takes care of specialized tasks efficiently.

How can BPO services benefit my business?

BPO services can bring significant advantages to your business. One of the main benefits is saving time and resources. Hiring and training in-house call center employees can be a time-consuming process. By outsourcing to a specialized team, you can redirect your attention to other important in-house tasks, while skilled call center agents handle customer inquiries and support effectively.

How do I get started with outsourcing my BPO requirements to Markit Media?

Getting started is simple. Fill out the sign-up form or reach out to our representative. We will then create a tailored service contract that aligns with your specific business needs. Once the contract is agreed upon and signed, we will begin training our staff according to your requirements. Finally, our dedicated team will handle your customers’ emails, calls, and chats with professionalism and expertise.

Why should I choose Markit Media for outsourcing my BPO requirements?

Outsourcing your BPO requirements to Markit Media comes with numerous benefits. You’ll experience higher cost savings and increased profitability by hiring a few resources compared to maintaining an entire in-house call center. We handle the administrative and infrastructural hassles, providing you with highly skilled professionals with significant experience. With a faster turnaround time and high-quality results, you can expect a seamless customer support experience for your business. Our call center setup ensures easy access to specific data and operational transparency, making us a reliable and efficient partner for your BPO needs. If you have any inquiries, our client engagement representatives are always available to assist you.

PARTNERS AND ASSOCIATIONS

From small beginnings to great achievements: the Markit Media story.

REALIZE YOUR SUSTAINABILITY OBJECTIVES WITH DIGITAL MARKETING.