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REALIZE YOUR SUSTAINABILITY OBJECTIVES WITH DIGITAL MARKETING.

Markit Media is Full Stack Creative Digital Marketing Agency with Experience in website Development, Shopify Ecommerce, Lead Generation & Seacrh Engine Optimization (SEO) Serving In USA Canada & Middle East

BPO - BUSINESS PROCESS OUTSOURCING

Markit Media - Digital Marketing agency

Your Trusted BPO Partner

Specialized in streamlining operations for diverse industries

At Markit Media, we are committed to delivering customized Business Process Outsourcing (BPO) solutions that align with your specific business needs and objectives. What makes us stand out in the industry? We are a full-stack digital marketing agency with seamless integration of BPO strategies. Our team excels in optimizing business processes, implementing efficient workflows, and utilizing cutting-edge technology to enhance your operational efficiency effortlessly. Your success is our ultimate expertise! Let us handle your BPO requirements and help you achieve enhanced productivity and streamlined operations for sustainable growth.

All Services

HOW CAN WE HELP YOU?

INBOUND OPERATIONS MANAGEMENT
INBOUND OPERATIONS MANAGEMENT

Deliver exceptional customer service by routing calls only to the most competent agents that focus on valuable pre-set context.

OUTBOUND OPERATIONS MANAGEMENT
OUTBOUND OPERATIONS MANAGEMENT

Increase productivity and improve outbound management by using top-of-the-line dialers to create meaningful customer experiences.

DEPLOY WITH EASE
DEPLOY WITH EASE

Stay in control of the whole process as we deploy our cloud-based call center that is fast, secure, and offers ease of use.

RELIABILITY & OPTIMIZATION
RELIABILITY & OPTIMIZATION

Bring team, data, systems, agents, and customers on one page to bridge gaps and address increased interaction loads with ease.

Inbound Call Handling
Inbound Call Handling

Delivering exceptional customer service by efficiently managing incoming calls and routing them to the most competent agents.

Outbound Telemarketing
Outbound Telemarketing

Enhancing productivity and creating meaningful customer experiences by using top-of-the-line dialers for outbound campaigns.

Cloud-Based Center
Cloud-Based Center

Empowering businesses with a fast, secure, and easy-to-use cloud-based call center solution for seamless operations.

Customer Engagement
Customer Engagement

Bridging gaps and addressing increased interaction loads by bringing teams, data, systems, agents, and customers on one collaborative platform.

Data Analytics & Optimization
Data Analytics & Optimization

Utilizing advanced data analytics tools to analyze performance metrics and optimize call center operations for enhanced efficiency and customer satisfaction.

Data Analytics & Optimization
Data Analytics & Optimization

Utilizing advanced data analytics tools to analyze performance metrics and optimize call center operations for enhanced efficiency and customer satisfaction.

Enhanced Customer Engagement

At Markit Media, we provide top-notch inbound call handling services that prioritize exceptional customer experiences. Our team of skilled agents ensures that every incoming call is answered promptly and with a personalized touch. By routing calls to the most competent representatives who possess the necessary context, we guarantee efficient issue resolution and customer satisfaction. Our inbound call handling process is tailored to your business needs, allowing us to represent your brand professionally and build strong customer relationships. Whether it’s handling customer inquiries, processing orders, or providing technical support, our focus is on delivering superior service that leaves a positive impression on your customers.

With our outbound telemarketing services, we help businesses boost productivity and forge meaningful connections with their target audience. Our experienced telemarketers engage with prospects through personalized conversations, focusing on their specific needs and interests. By adopting a customer-centric approach, we promote your products or services effectively, leading to increased lead generation and potential conversions. Our outbound telemarketing strategies are results-driven, and we keep a close eye on performance metrics to continuously optimize our efforts. With Markit Media’s outbound telemarketing expertise, you can expect to reach new heights in customer acquisition and brand visibility.

All Services

STREAMLINE. OPTIMIZE. SCALE.

Pre-Production Services:

CUSTOMER SUPPORT
CUSTOMER SUPPORT
TECHNICAL SUPPORT
TECHNICAL SUPPORT
ORDER PROCESSING
ORDER PROCESSING
INQUIRY HANDLING
INQUIRY HANDLING

Production Services:

LEAD GENERATION
LEAD GENERATION
SALES CALLS
SALES CALLS
CUSTOMER SURVEYS
CUSTOMER SURVEYS
CUSTOMER SUPPORT
APPOINTMENT SETTING

Post-Production Services:

SCALABLE SOLUTIONS
SCALABLE SOLUTIONS
DATA SECURITY
DATA SECURITY
REMOTE ACCESS
REMOTE ACCESS
REAL-TIME ANALYTICS
REAL-TIME ANALYTICS

Digital Marketing Services Offered

DOCUMENTARIES

Capturing real-life stories with authenticity and passion – Unveiling the power of documentaries

MOTION GRAPHICS

Transforming ideas into captivating motion graphics that breathe life into your vision

DIGITAL ADs

Unlock your brand’s potential with captivating digital ads that drive results – my expertise, your success!

Empower Your Business Operations with Markit Media’s BPO Services

Markit Media is your trusted partner for elevating your business operations with our comprehensive BPO services. Our dedicated team excels in inbound call handling, providing exceptional customer support and inquiry handling to ensure a seamless experience for your clients. With outbound telemarketing, we generate leads, conduct sales calls, and perform customer surveys to drive your business growth.

Our cloud-based center offers scalable solutions, real-time analytics, and robust data security to ensure smooth and efficient operations. We bring your team, data, systems, agents, and customers on one platform, bridging gaps and addressing increased interaction loads with ease.

At Markit Media, we are committed to delivering top-notch BPO solutions that align with your unique business needs. From pre-production services like concept development and budgeting to production services like filming and motion graphics, and post-production services like video editing and voiceover, we cover every aspect of visual storytelling to create a lasting impact on your audience.

Let us elevate your business with our comprehensive BPO services and be your reliable partner in success. Together, we’ll empower your brand to thrive in the competitive market and make a significant impact in the industry.

Types of Industries

Digital Marketing Experts in the following sectors

We specialize, not generalize.

Our digital marketing expertise is tailored to sectors:

Kitchen & Home Appliances
Food Brands
Clothing Brands
Auto Parts
Political Members
Celebrities
PR
Medical & Health
Technology & Gadgets
Travel & Hospitality

Industries & Niches

Wide-ranging expertise, proven success across industries.

Financial Services
Real Estate
Education
Sports & Fitness
Non-Profit Organizations
Beauty & Cosmetics
Entertainment & Media
Financial Technology (Fintech)
Home Decor & Interior Design
B2B Services

What Type of Businesses do we work with?

Markit Media

Small & Medium Sized Business Marketing

Markit Media

Startup Marketing & Launching of New Brands

Markit Media

Large Brands & Established Company Marketing

Connect with Markit

 

Need help with a project?
Let’s talk!

Get support on a large platform, flesh out your first MVP, go from concept to investment, or take your startup to the next level. Our process wraps around your unique business needs.

+9221 35317747

+44 7380 806724

+44 7380 806724





    Business Process Outsourcing Services | Your Trusted BPO Company

    Elevate your business operations and customer interactions with our comprehensive BPO services tailored to meet the diverse needs of modern enterprises.

    Outbound & Inbound Calling: Seamless Communication Solutions

    Achieve Brand Consistency Through Quality Interactions
    We offer outbound and inbound calling services that are aligned with your business needs. Our outbound services encompass telemarketing, customer surveys, and appointment setting, while our inbound suite includes customer support, order processing, and efficient call routing. With a focus on high-quality interactions, we help you maintain a consistent and impactful brand voice.

    Email Support: Mastering Customer Correspondence

    Effortless Email Management for Enhanced Customer Loyalty
    In the digital age, managing customer emails is more crucial than ever. Our trained agents are proficient in handling a myriad of email-based interactions, from product queries to customer complaints. We ensure timely and professional responses to foster customer satisfaction and build long-lasting loyalty.

    Live Chat Support: Real-time Customer Engagement

    24/7 Availability to Boost Conversions & User Experience
    Engage your customers like never before with our 24/7 live chat support services. Catering to sales inquiries, technical issues, and general customer service, our live chat feature offers an immediate and convenient communication channel that can significantly enhance customer experience and conversion rates.

    Technical Product Support: Minimizing Downtime, Maximizing Satisfaction

    Round-the-Clock Expert Assistance for All Your Technical Needs
    Offer your customers unmatched technical support services. From initial setups to complex troubleshooting, our skilled technicians are available 24/7 to assist with a diverse range of products and technical inquiries, ensuring an uninterrupted user experience.

    Customer Relationship Management (CRM) Services: Building Lasting Relationships

    Strategies Tailored to Nourish Your Customer Base
    Unlock the full potential of your customer relationships with our comprehensive CRM services. From customer segmentation and interaction tracking to targeted communication strategies, our expert agents use data-driven insights to help you nurture and sustain long-lasting customer relations.

    Staff Augmentation: Scalable Solutions for Dynamic Needs

    Flexible Staffing Options Without the Overheads
    Effortlessly scale your operations with our staff augmentation services. Whether you require seasonal agents during peak business times or specialized staff for specific projects, our qualified personnel can seamlessly integrate with your existing team, offering you the operational flexibility you need.

    For more details on how our BPO services can elevate your business, contact us today.

    FREQUENTLY ASKED QUESTIONS

    What is BPO (Business Process Outsourcing)?

    BPO, or Business Process Outsourcing, refers to the practice of contracting a team of external professionals to handle specific tasks outside of your company. This allows your core workforce to focus on their primary responsibilities, while the outsourced team takes care of specialized tasks efficiently.

    How can BPO services benefit my business?

    BPO services can bring significant advantages to your business. One of the main benefits is saving time and resources. Hiring and training in-house call center employees can be a time-consuming process. By outsourcing to a specialized team, you can redirect your attention to other important in-house tasks, while skilled call center agents handle customer inquiries and support effectively.

    How do I get started with outsourcing my BPO requirements to Markit Media?

    Getting started is simple. Fill out the sign-up form or reach out to our representative. We will then create a tailored service contract that aligns with your specific business needs. Once the contract is agreed upon and signed, we will begin training our staff according to your requirements. Finally, our dedicated team will handle your customers’ emails, calls, and chats with professionalism and expertise.

    Why should I choose Markit Media for outsourcing my BPO requirements?

    Outsourcing your BPO requirements to Markit Media comes with numerous benefits. You’ll experience higher cost savings and increased profitability by hiring a few resources compared to maintaining an entire in-house call center. We handle the administrative and infrastructural hassles, providing you with highly skilled professionals with significant experience. With a faster turnaround time and high-quality results, you can expect a seamless customer support experience for your business. Our call center setup ensures easy access to specific data and operational transparency, making us a reliable and efficient partner for your BPO needs. If you have any inquiries, our client engagement representatives are always available to assist you.

    PARTNERS AND ASSOCIATIONS

    From small beginnings to great achievements: the Markit Media story.