Call Center Setup

Build a High-Performing Call Center from the Ground Up

At Markit Media, we offer end-to-end Call Center Setup solutions, helping businesses establish fully functional, scalable, and efficient call centers. Whether you’re setting up an in-house center or a remote operation, we provide the technology, processes, and expertise needed to create a seamless communication hub.
From infrastructure planning to team training, we ensure your call center is optimized for performance and growth.

All Services

How Can We Help You Build a Successful Call Center?

Infrastructure Planning & Deployment

Design and implement the right hardware, software, and networking solutions for your call center.

Call Center Software Integration

Set up CRM, ticketing, and telephony systems that streamline operations and improve customer service.

Recruitment & Training of Agents

Source, hire, and train skilled call center agents to ensure high service standards from day one.

Workflow & Process Design

Create efficient call handling workflows, scripts, and escalation processes tailored to your business.

Compliance & Quality Assurance Setup

Establish monitoring systems, compliance protocols, and reporting tools to maintain service quality.

On-Premise & Cloud-Based Call Center Solutions

Choose between physical setups or scalable cloud-based platforms to suit your operational needs.

Multichannel Communication Integration

Enable phone, email, live chat, and social media support through unified communication systems.

Reporting & Analytics Dashboard Setup

Implement advanced dashboards to monitor call center performance, agent efficiency, and customer satisfaction.

Security & Data Privacy Compliance

Ensure your call center setup meets data protection and industry compliance standards.

Ongoing Technical Support & Maintenance

Receive continuous support, system updates, and troubleshooting to keep your operations running smoothly.

Seamless Call Center Setup for Business Growth

At Markit Media, we make Call Center Setup easy and effective. Whether you’re building a small customer support team or a large-scale contact center, we ensure every element—from technology to staffing—is aligned with your goals.

All Services

STREAMLINE. OPTIMIZE. SCALE.

Pre-Production Services:

CUSTOMER SUPPORT

TECHNICAL SUPPORT

ORDER PROCESSING

INQUIRY HANDLING

Production Services:

LEAD GENERATION

SALES CALLS

CUSTOMER SURVEYS

APPOINTMENT SETTING

Post-Production Services:

SCALABLE SOLUTIONS

DATA SECURITY

REMOTE ACCESS

REAL-TIME ANALYTICS

Digital Marketing Services Offered

DOCUMENTARIES

Capturing real-life stories with authenticity and passion – Unveiling the power of documentaries

MOTION GRAPHICS

Transforming ideas into captivating motion graphics that breathe life into your vision

DIGITAL ADs

Unlock your brand’s potential with captivating digital ads that drive results – my expertise, your success!

Set Up for Success with Markit Media’s Call Center Solutions

A well-structured call center is the backbone of strong customer service. With Markit Media’s Call Center Setup Services, you get a complete solution—from planning infrastructure to hiring agents and integrating technology.

Our expertise ensures your call center operates efficiently, delivers excellent customer experiences, and scales as your business grows. Whether you prefer on-premise systems or cloud-based platforms, we build customized solutions that fit your needs.

Partner with Markit Media to set up a call center that drives customer satisfaction, boosts productivity, and fuels business growth.

Types of Industries We Have Worked With

We Are Digital Marketing Experts in the following sectors

We specialize, not generalize.

Our digital marketing expertise is tailored to sectors:

Kitchen & Home Appliances Marketing
Food Brands Marketing
Clothing Brands Marketing
Auto Parts Marketing
Political Members Marketing
Celebrities Marketing
Public Relations Marketing
Medical & Health Marketing
Technology & Gadgets Marketing
Travel & Hospitality Marketing

Industries & Niches

Wide-ranging expertise, proven success across industries.

Financial Services Marketing
Real Estate Marketing
Education Marketing
Sports & Fitness Marketing
Non-Profit Organizations Marketing
Beauty & Cosmetics Marketing
Entertainment & Media Marketing
Financial Technology (Fintech) Marketing
Home Decor & Interior Design Marketing
B2B Services Marketing

What Type of Businesses do we work with?

Small & Medium Sized Business Marketing

Startup Marketing & Launching of New Brands

Large Brands & Established Company Marketing

Connect with Markit

Need help with a project?
Let’s talk!

Get support on a large platform, flesh out your first MVP, go from concept to investment, or take your startup to the next level. Our process wraps around your unique business needs.

+923002086081

Business Process Outsourcing Services | Your Trusted BPO Company

Elevate your business operations and customer interactions with our comprehensive BPO services tailored to meet the diverse needs of modern enterprises.

Outbound & Inbound Calling: Seamless Communication Solutions

Achieve Brand Consistency Through Quality Interactions
We offer outbound and inbound calling services that are aligned with your business needs. Our outbound services encompass telemarketing, customer surveys, and appointment setting, while our inbound suite includes customer support, order processing, and efficient call routing. With a focus on high-quality interactions, we help you maintain a consistent and impactful brand voice.

Email Support: Mastering Customer Correspondence

Effortless Email Management for Enhanced Customer Loyalty
In the digital age, managing customer emails is more crucial than ever. Our trained agents are proficient in handling a myriad of email-based interactions, from product queries to customer complaints. We ensure timely and professional responses to foster customer satisfaction and build long-lasting loyalty.

Live Chat Support: Real-time Customer Engagement

24/7 Availability to Boost Conversions & User Experience
Engage your customers like never before with our 24/7 live chat support services. Catering to sales inquiries, technical issues, and general customer service, our live chat feature offers an immediate and convenient communication channel that can significantly enhance customer experience and conversion rates.

Technical Product Support: Minimizing Downtime, Maximizing Satisfaction

Round-the-Clock Expert Assistance for All Your Technical Needs
Offer your customers unmatched technical support services. From initial setups to complex troubleshooting, our skilled technicians are available 24/7 to assist with a diverse range of products and technical inquiries, ensuring an uninterrupted user experience.

Customer Relationship Management (CRM) Services: Building Lasting Relationships

Strategies Tailored to Nourish Your Customer Base
Unlock the full potential of your customer relationships with our comprehensive CRM services. From customer segmentation and interaction tracking to targeted communication strategies, our expert agents use data-driven insights to help you nurture and sustain long-lasting customer relations.

Staff Augmentation: Scalable Solutions for Dynamic Needs

Flexible Staffing Options Without the Overheads
Effortlessly scale your operations with our staff augmentation services. Whether you require seasonal agents during peak business times or specialized staff for specific projects, our qualified personnel can seamlessly integrate with your existing team, offering you the operational flexibility you need.

For more details on how our BPO services can elevate your business, contact us today.

FREQUENTLY ASKED QUESTIONS

What is BPO (Business Process Outsourcing)?

BPO, or Business Process Outsourcing, refers to the practice of contracting a team of external professionals to handle specific tasks outside of your company. This allows your core workforce to focus on their primary responsibilities, while the outsourced team takes care of specialized tasks efficiently.

How can BPO services benefit my business?

BPO services can bring significant advantages to your business. One of the main benefits is saving time and resources. Hiring and training in-house call center employees can be a time-consuming process. By outsourcing to a specialized team, you can redirect your attention to other important in-house tasks, while skilled call center agents handle customer inquiries and support effectively.

How do I get started with outsourcing my BPO requirements to Markit Media?

Getting started is simple. Fill out the sign-up form or reach out to our representative. We will then create a tailored service contract that aligns with your specific business needs. Once the contract is agreed upon and signed, we will begin training our staff according to your requirements. Finally, our dedicated team will handle your customers’ emails, calls, and chats with professionalism and expertise.

Why should I choose Markit Media for outsourcing my BPO requirements?

Outsourcing your BPO requirements to Markit Media comes with numerous benefits. You’ll experience higher cost savings and increased profitability by hiring a few resources compared to maintaining an entire in-house call center. We handle the administrative and infrastructural hassles, providing you with highly skilled professionals with significant experience. With a faster turnaround time and high-quality results, you can expect a seamless customer support experience for your business. Our call center setup ensures easy access to specific data and operational transparency, making us a reliable and efficient partner for your BPO needs. If you have any inquiries, our client engagement representatives are always available to assist you.

PARTNERS AND ASSOCIATIONS

From small beginnings to great achievements: the Markit Media story.

REALIZE YOUR SUSTAINABILITY OBJECTIVES WITH DIGITAL MARKETING.